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Salon Policy

At MiLin Extensions, we believe every client deserves a luxury experience built on quality, professionalism, and personal care. To ensure a comfortable and consistent experience for all guests, please review our salon policies below.

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1. Appointments & Bookings

Appointments can be made through our website, phone, social media channels, or approved booking platforms.

Hair extension appointments require preparation, including consultation, hair selection, and service planning. We recommend booking extension services in advance to ensure availability.

All appointments are subject to availability and confirmation by MiLin Extensions.

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2. Deposits & Prepayment

Hair extension appointments require an in-person consultation prior to service, during which we will assess your hair, discuss your desired result, and confirm the service plan.

Following your consultation, a deposit will be required to confirm and secure your appointment booking. The deposit amount varies depending on the scope and complexity of the service required, and will be confirmed with you at the time of consultation.

If you do not attend your scheduled appointment ("no-show") without prior notice, your deposit will be forfeited.

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3. Cancellations & Rescheduling

We kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Late cancellations or missed appointments may affect future bookings and may be subject to a cancellation fee or loss of deposit where applicable.

Appointments requiring special preparation may have additional cancellation terms communicated at the time of booking.

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4. Late Arrivals

Please arrive on time for your appointment to allow us to provide the best possible service.

Clients arriving more than 15 minutes late may need to have their service adjusted, shortened, or rescheduled depending on availability, to avoid affecting other scheduled appointments.

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5. Consultations & Hair Assessment

All new hair extension clients are required to complete a consultation before receiving extension services.

During the consultation, our team will assess:

  • Hair condition and suitability

  • Desired result

  • Extension method recommendation

  • Colour and texture matching

  • Maintenance requirements

Clients must inform MiLin Extensions of any:

  • Allergies

  • Scalp conditions

  • Previous chemical treatments

  • Recent colouring, bleaching, or keratin treatments

MiLin Extensions reserves the right to modify or decline a service if proceeding may compromise hair health or client safety.

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6. Hair Extension Disclaimer

MiLin Extensions uses premium 100% human hair extensions.

As human hair is a natural product, slight variations in:

  • Colour

  • Texture

  • Density

  • Wave pattern

may occur and are not considered defects.

While we aim to achieve the desired result, final results may vary depending on the client’s natural hair condition, previous treatments, and individual hair characteristics.

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7. Aftercare & Maintenance

Proper aftercare is essential to maintain the quality, appearance, and longevity of hair extensions.

Clients will receive professional aftercare guidance following their service.

MiLin Extensions is not responsible for damage or reduced extension lifespan caused by:

  • Improper home care

  • Excessive heat use

  • Unapproved products

  • Colouring or chemical treatments after installation

  • Swimming or activities that affect extension condition

  • Installation or adjustment performed by another provider

Regular maintenance appointments are recommended to maintain extension quality and hair health.

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8. Service Satisfaction & Corrections

Your satisfaction is important to us.

If you have any concerns regarding your service, please contact MiLin Extensions within 7 days of your appointment so we can assess the situation and provide appropriate assistance.

Where necessary, we may provide a correction service.

Due to the personal nature of salon services, completed services are not eligible for refunds. Each concern will be reviewed individually with the goal of achieving the best possible outcome.

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9. Hygiene & Salon Standards

The health and comfort of our clients are our priority.

MiLin Extensions maintains professional hygiene standards by:

  • Sanitizing tools and equipment between clients

  • Providing clean towels and salon gowns

  • Maintaining a clean and comfortable salon environment

Clients experiencing contagious conditions, including illness or scalp-related concerns, are kindly requested to reschedule their appointment.

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10. Children & Minors

To maintain a calm and relaxing environment, children should only attend the salon if they are receiving a service or remain under the supervision by an accompanying adult.

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11. Guests

We welcome clients who wish to bring a guest; however, additional guests are subject to available space within the salon to ensure a comfortable experience for all clients.

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12. Pets

For hygiene and safety reasons, pets are not permitted inside the salon, except where legally required service animals apply.

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13. Photography & Social Media

Before-and-after photographs may be taken to showcase our work only with client permission.

Clients are welcome to decline photography at any time.

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14. Payment

Payment is due upon completion of the service.

Accepted payment methods:

  • Cash (THB)

  • Bank transfer

  • Thai QR payment

  • Credit/debit card (4% payment processing fee applies)

Payment terms for hair extension services and deposits will be confirmed during booking.

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15. Personal Belongings

Clients are responsible for their personal belongings during their visit.

MiLin Extensions cannot accept responsibility for lost, damaged, or stolen personal items brought into the salon.

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16. Client Conduct

MiLin Extensions is committed to providing a respectful and welcoming environment for all clients and team members.

We reserve the right to refuse or discontinue service without refund if a client displays abusive, threatening, discriminatory, or inappropriate behaviour.

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17. Feedback

Your experience matters to us.

If you have feedback or concerns, please contact our team directly so we have the opportunity to understand and improve your experience.

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